Retail security & loss prevention
Uniformed retail officers who deter shoplifting, support your staff and handle difficult customers calmly.
Protect stock and staff
Shop theft and abuse of shop workers have risen sharply in recent years. A visible, well-trained security officer deters thieves, reassures staff and customers, and deals with incidents professionally.
Our retail officers focus on customer service as much as security, so they fit your brand on the shop floor.
At a glance
- Uniformed in-store officers
- Deterrence and loss prevention
- Support for staff with difficult customers
- Incident reports and evidence for police
What you get
Every contract comes with these as standard, from a single shift to a long-term deployment.
In-store presence
Uniformed officers at entrances and on the floor.
Loss prevention
Watching for theft and suspicious behaviour.
Staff support
Backing up staff during confrontations.
Body-worn cameras
Body-worn video available on request.
Evidence
Incident reports that help police and insurers.
Peak cover
Cover for busy periods, sales and seasonal peaks.
First call to first shift
Review
We look at your losses and problem times.
Plan
Officer hours and positions.
Deploy
Officers briefed on store policies.
Review
Regular reviews of incidents.
Who we work with
Retail security FAQs
Can't see your question? Ask us directly and we'll answer it straight away.
Ask a questionCan you provide cover for busy periods only?
Yes. We can supply officers for weekends, sales or the run-up to Christmas.
Do your officers detain shoplifters?
Officers follow the law and your store's policy. Many retailers prefer deterrence and reporting over detention, and we'll agree the approach with you.
Can officers wear our uniform?
We can discuss branded uniforms for long-term contracts.
You might also need
Security guards & manned guarding
Uniformed, SIA-licensed security officers on site, for a single day, a weekend, or a long-term contract, day or night.
Concierge & reception security
Front-of-house officers who welcome visitors, control access and look after your building.
Key holding & alarm response
We hold your keys securely and attend your premises when the alarm activates, so you don't have to get out of bed at 3am.
Tell us what you need covered
Share the site or event, dates and hours, and we'll come back with a staffing plan and a clear quote.