Key holding & alarm response
We hold your keys securely and attend your premises when the alarm activates, so you don't have to get out of bed at 3am.
Someone to answer the 3am call
When your alarm goes off out of hours, someone has to attend, check the building and reset the system. Many alarm monitoring contracts and insurers also need you to name key holders who can attend within a set time.
We hold your keys securely, attend alarm activations, check the premises inside and out, and stay until it's safe or the building is secured.
At a glance
- Secure, coded key storage
- Response to alarm activations, day or night
- Building checks and alarm resetting
- Liaison with police and monitoring centres
What you get
Every contract comes with these as standard, from a single shift to a long-term deployment.
Secure keys
Keys stored securely and coded so they can't be linked to your address.
Alarm response
Officers attend after an activation.
Premises check
Inside and outside checks for signs of entry or damage.
Stay on site
Officers can stay until repairs or a guard are arranged.
Your contacts
You're updated by phone and in writing.
Incident reports
A written report after every call-out.
First call to first shift
Agree
Premises, contacts and response instructions.
Collect
Keys collected and coded.
Respond
Attend activations as agreed.
Report
A report after every visit.
Who we work with
Key holding & alarm response FAQs
Can't see your question? Ask us directly and we'll answer it straight away.
Ask a questionIs key holding a licensed activity?
Yes. Key holding is a licensable activity in the UK and our officers hold the correct SIA licence.
How quickly do you respond?
Response times depend on where your premises are. We'll agree a realistic target with you before we start.
Can you work with my alarm monitoring company?
Yes. We can be listed as your key holder with your monitoring centre.
You might also need
Mobile patrols
Marked patrol visits at irregular times, day or night: a cost-effective deterrent when a full-time guard isn't needed.
Security guards & manned guarding
Uniformed, SIA-licensed security officers on site, for a single day, a weekend, or a long-term contract, day or night.
Vacant property security
Keep empty buildings safe from squatters, theft, vandalism and fly-tipping, with guards, patrols and regular inspections.
Tell us what you need covered
Share the site or event, dates and hours, and we'll come back with a staffing plan and a clear quote.