Concierge & reception security
Front-of-house officers who welcome visitors, control access and look after your building.
Security with a smile
In offices, residential blocks and hotels, your reception sets the tone for everyone who walks in. Our concierge officers combine a professional welcome with proper access control.
They manage visitors and passes, take deliveries, patrol the building and know what to do in an emergency.
At a glance
- Visitor management and passes
- Deliveries and post
- Building patrols and fire alarm duties
- Smart, customer-focused officers
What you get
Every contract comes with these as standard, from a single shift to a long-term deployment.
Front of house
A professional, friendly first point of contact.
Access control
Visitor sign-in, passes and access systems.
Deliveries
Parcels, couriers and post handled and logged.
Patrols
Regular checks of floors, plant rooms and car parks.
Emergencies
Fire alarm and evacuation duties.
Reporting
Daily logs for building management.
First call to first shift
Meet
We learn your building and standards.
Recruit
Officers chosen to fit your setting.
Induct
On-site induction and handover.
Review
Regular quality reviews.
Who we work with
Concierge & reception security FAQs
Can't see your question? Ask us directly and we'll answer it straight away.
Ask a questionDo concierge officers need an SIA licence?
If they guard premises against unauthorised access, they need an SIA licence. Our concierge officers hold one.
Can you cover 24 hours?
Yes. We can staff reception around the clock.
Can officers work with our access control system?
Yes. We'll train officers on your systems during induction.
You might also need
Security guards & manned guarding
Uniformed, SIA-licensed security officers on site, for a single day, a weekend, or a long-term contract, day or night.
Retail security
Uniformed retail officers who deter shoplifting, support your staff and handle difficult customers calmly.
Key holding & alarm response
We hold your keys securely and attend your premises when the alarm activates, so you don't have to get out of bed at 3am.
Tell us what you need covered
Share the site or event, dates and hours, and we'll come back with a staffing plan and a clear quote.